Support for Internet & Mobile Products
What do I do if I forget my password?
If you have previously set up a self-reset question and answer within Internet Banking, you may click on the link “Forgot your password?” in the login section. You will then be guided through a process that will enable you to establish a new password. Note: It is important to complete the Password Reset Question and Password Reset Answer before you get locked out if you intend to use the self-reset option. To do so, log in to Internet Banking and click on Options. You may enter the information under the Personal tab.
For personal assistance with your password during regular business hours, please call 715-284-5341.
REMINDER TO INTERNET BANKING USERS: The use of Internet Explorer 8 for Internet Banking (the browser typically associated with Windows XP) is not supported due to the sunset of Windows XP. For more information on the end of Windows XP, visit our Fraud Alerts page.
Internet Banking on my Smartphone, iPAD or Tablet
If you are using a Smartphone or other mobile device that is capable of using Apps, then the Jackson County Bank Mobile App is the choice for you! The application is better suited for the mobile device format than a browser, and yet allows you to access most of the Internet Banking functions. It has an easy to view format with quick “touch” navigation and fingerprint login for compatible devices. Download our free App from the Apple App store for Apple devices, or from Google Play for Android devices.
Mobile App Version
For the best functionality and security features, it is important to keep the Mobile App up to date. The most recent App version is 4.30.9 for Apple and 4.30.9 on Google Play.
Scheduled System Maintenance Down Times
Internet Banking will be unavailable during the listed periods of time for regular maintenance. If you have further questions, you many access FREQUENTLY ASKED QUESTIONS or call for Customer Support.
System maintenance on our Internet Banking is done regularly to keep our system constantly improving, reliable and safe. This may result in down times, however maintenance is usually scheduled during low usage periods of the day.