Support for Internet & Mobile Products
What if I forget my password?
If you have previously set up a self-reset question and answer within Internet Banking, you may click on the link “Forgot your password?” in the login section. You will then be guided through a process that will enable you to establish a new password. Note: It is important to complete the Password Reset Question and Password Reset Answer before you get locked out if you intend to use the self-reset option. To do so, log in to Internet Banking and click on Options. You may enter the information under the Personal tab.
For personal assistance with your password during regular business hours, please call 715-284-5341.
Please be aware that as if January 1, 2021, Internet Explorer and legacy Microsoft Edge (versions less than 70) are no longer be supported for use with Internet Banking and Bill Pay. Outdated versions of web browsers and mobile operating systems can leave users vulnerable to security flaws. Therefore minimum standards are required for use with Internet Banking, Bill Pay and Mobile Banking. If you are currently using Internet Explorer, it is recommended that you switch to another supported browser. Currently supported browsers are Edge (Chromium), Firefox, Google Chrome, Safari (Apple/Mac users only). Bill Pay has already ceased support for Internet Explorer, resulting in payments not submitting if attempting to pay a bill within Internet Explorer or an outdated version of Edge. Mobile Banking has also removed support for older mobile operating systems. Mobile applications will no longer support Android versions less than 6.0 and iOS versions less than 12.0. Please be sure you are using updated web browsers and compatible mobile systems for security and functionality.
Internet Banking on my Smartphone or iPAD
If you are using a Smartphone or other mobile device that is capable of using Apps*, then the Jackson County Bank Mobile App is the choice for you! The application is better suited for the mobile device format than a browser, and yet allows you to access most of the Internet Banking functions. It has an easy to view format with quick “touch” navigation and fingerprint login for compatible devices. Download our free App from the Apple App store for Apple devices, or from Google Play for Android devices. *Android Tablets are not supported.
Mobile App Version
For the best functionality and security features, it is important to keep the Mobile App up to date. As of January 26, 2021, the current version is 4.51.35 for Apple and 4.51.35 for Google Play.
Internet Banking Services Agreement and Disclosures