Support for Internet & Mobile Products
What do I do if I forget my password?
If you have previously set up a self-reset question and answer within Internet Banking, you may click on the link “Forgot your password?” in the login section. You will then be guided through a process that will enable you to establish a new password. Note: It is important to complete the Password Reset Question and Password Reset Answer before you get locked out if you intend to use the self-reset option. To do so, log in to Internet Banking and click on Options. You may enter the information under the Personal tab.
You may also call us for help in resetting your password during regular business hours. Please call 715-284-5341 for personal assistance.
REMINDER TO INTERNET BANKING USERS: The use of Internet Explorer 8 for Internet Banking (the browser typically associated with Windows XP) is not supported due to the sunset of Windows XP. For more information on the end of Windows XP, visit our Fraud Alerts page.
MOBILE APP VERSION
For the best functionality and security features, it is important to keep the Mobile App up to date. The most recent App version effective 12/24/18 is 4.26.10 for Apple and 4.22.54 on Google Play.
SCHEDULED SYSTEM MAINTENANCE DOWN TIMES
Internet Banking will be unavailable during the listed periods of time for regular maintenance. If you have further questions, you many access FREQUENTLY ASKED QUESTIONS or call for Customer Support.
System maintenance on our Internet Banking is done regularly to keep our system constantly improving, reliable and safe. This may result in down times, however maintenance is usually scheduled during low usage periods of the day.